A. Objective

This Personal Data Protection Notice is issued to all our valued customers/prospective customers pursuant to the Personai Data Protection Act 2010 (“PDPA’}.

 

B. Description On Personal Data

Such Personal Data may be subject to applicable data protection, privacy and other similar laws and may include information concerning name, identity card number, passport number, address, gender, date of birth, contact information, email address, race, nationality (“Personal Data”) which is collected directly from our valued customers/prospective customers relating to the purchase of our bereavement care products and funeral services (“the Products”).

 

C. Consequences on Non Compliance

The failure to supply such Personal Data will: 4

a. Result in us being unable to provide customers/prospective customers with the notices, services and/or the printed materials as requested;

b. Affect the ability of the parties to enter into confirmed sale transaction in relation to the Products;

c. Result in us being unable to update you on our latest products and/or funeral service packages, as the case may be

 

D. Purposes

Personal Data duly collected are for the following purposes:

a. To process your application when the purchase order has been submitted;

b. The delivery of notices, letters and other printed materials in connection with the Products whether present or future, to you;

c. Conducting marketing and client profiling activities in connection with our services and related new products;

d. Our internal record keeping;

e. For debt collection purposes;

f. To respond to your enquiries or complaints including processing instructions and generating confirmation, advice and statements;

g. To match data held by us relating to you from time t0 time;

h. To investigate complaints and suspicious transactions;

i. With your consent, for cross selling purposes for new products and funeral services packages launched by us; and

j. For all other purposes incidental or associated with the above.

 

E. Information Disclosure

Personal Data provided io us will generally be kept confidential but you hereby consent and authorize us to provide or disclose your Persona!

Data ta the following categories of parties:-

a. Any person to whom we are compelled or required to do so under law or in response to a competent or government agency;

b. Any related companies and subsidiaries of Nirvana Asia Ltd (“Group”) including those to be established in the future;

c. Our authorized agents who provide related services or sell the Products on our behalf;

d. Government agencies, statutory authorities and industry regulators;

e. Our auditors, consultants, accountant, lawyers or other financial or professional advisers;

f. Our designated tomb contractors or any third party as may be necessary or appropriate;

g. Our appointed service providers in relation to our loyalty programs, for the purpose of delivery of gifts and/or vouchers.

 

F. Security

We shall process and store your Personal Data in a secure manner by adapting the appropriate measures and procedures in compliance with PDPA so that any unauthorized or unlawful processing of your Personal Data which may give rise to accidental loss or destruction of/or damage to your Personal Data will be prevented at all times. .

 

G. Transferring & Sharing Of Personal Data

Whenever we deem necessary or appropriate, we may transfer your Personal Data to another member of our Group or authorized agents within and/or outside Malaysia in which we are established whilst we have taken all reasonable precautions and exercised all due diligence to ensure that your Personal Data will not be processed overseas in any manner that would contravene the PDPA.

 

H. Access and Correction

You have the right to request access to and correction of information held by us at a fee. In this respect, you may:

a. Check whether we hold or use your Personal Data and request access to such data;

b. Request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;

c. Request that your Personal Data is retained by us only as long as necessary for the fulfilment of the purposes for which it was collected:

d. Request that we specify or explain our policies and procedures in relation to Personal Data handled by us;

e. Communicate to us your objection to the use of your Personal Data for marketing purposes whereupon we will not use your Personal Data for these purposes; and

f. Withdraw, in full or in part, your consent given previously, subject to any applicable legal restrictions, contractual conditions and a
reasonable time frame.

 

If you wish to make any inquiries, correction, complaints or access to your Personal Data, please contact:

 

Company	Nirvana Asia Lid
Department	Gustomer Service Department
Address	Level 3, Wisma Nirvana, No.1, Jalan 1/116A, Off Jalan Sungai Besi, 57100 Kuala Lumpur, Wilayah Persekutuan
Email Address	cservice@nvasia.com.my
Telephone Number	+603-7981 8899
Facsimile Number	+603-7981 1135

 

I. Information On the Privacy Policy

For more information regarding our Privacy Policy, please visit our website at www.nirvana-asia-ltd.com

 

J. Languages

This Personal Data Protection Notice is issued in English, Bahasa Malaysia and Chinese versions. In the event of conflicts in the interpretation of the notice hereof, English version shall prevail over the Bahasa Malaysia and Chinese versions.

We trust that you consent and agree to the terms above with respect to our processing of your personal information. If you do not consent to the above, kindly write to us at the above mentioned contact details.