代拜服务基本上就是完整的祭祖内容，根据顾客的宗教信仰进行一系列的祭祀活动。如果是佛教/道教的配套，这包含了前往三圣殿供佛菩萨，前往伯公庙上香化宝，到墓前清洁祭台，摆设祭品，给后土上香，给先人上香敬茶，送上家人寄语，化宝并圆满整个服务流程。

The representative worship service basically includes everything entailed in ancestor worship and a series of sacrificial rites are carried out in accordance to the religious beliefs of the customer. If it is a Buddhist/Taoist package, this includes paying homage to the Buddhas and Bodhisattvas at the Temple of the Three Saints, offering incense and joss treasures at the Da Bo Gong shrine, cleaning the tomb altar, offering incense to the Earth Deity, offering tea and dedicating a message from the family to the ancestors, burning joss papers and completing the entire service.

虽然说清明节、农历七月中元、重阳节、除夕是民间传统的四大祭祖大节日。但其他的日子都可以祭祖，有些人会在特别的日子祭祖，例如生死忌辰，纪念日，父母亲节，华人节庆等。所以代拜服务常年都可以使用。

Although it was mentioned that Qing Ming Festival, Hungry Ghost Festival, Double Ninth Festival and Chinese New Year’s Eve are the four major traditional folk festivals, ancestor worship can be done on other days. Some will perform ancestor worship on special days such as birth and death anniversaries, parents’ day and other Chinese festivals. Hence, this service can be used all year round.

线上认购代拜服务的便利只限会员。而且会员才享有更优惠的价格。既然可以轻松在线上登记成为会员，而且无需付费（绝无隐藏费用）就可以成为会员，所以请立刻就点击登记按键进行线上登记就完成了。基督教天主教的朋友也可以选择合适并符合自己信仰和爱好的配套。

The convenience of the online subscription for the representative worship service is limited to members only. Members will also get to enjoy special prices. Since you can easily register as a member online, and you can become a member without any payment (no hidden fees), please click on the registration button to register online. Christian and Catholic friends can also choose a package that suits their beliefs and needs.

系统将根据您登记的电邮地址，传一个链接给您，所以在完成个人资料登记程序后，请检查您的电邮邮箱，打开Nirvana系统传来的电邮，点击有关的确认链接，即可完成会员登记程序。

After filling up of simple personal info, the system will auto generate a link to the email address that you have registered, so, please check your mail box, open the mail by Nirvana system, click on the verification link, there you are, you have completed the registration process and ready to place orders in the system.

一般上，当用户完成线上会员申请，系统将自动发电邮到用户注册的邮址。如果用户没接获电邮，有可能是该电邮设置把有关邮件当垃圾邮件，用户可以尝试打开垃圾邮件文件夹寻找，又或者用另外一组电邮地址再次申请。如果都有问题，可能需要电话联络有关山庄。

As a normal procedure, after user had completed the online registration, the system will automatically send out a verification / notification to the registered email address. If user did not receive the notification mail, it is possible that the current mailbox setting classifies the incoming mail as spam mail, please try to search the junk mail folder for the notification. Another option is to try register again with another set of email address, if the user still encounter problem, please contact the relevant Memorial Park for assistance.

代拜服务是特定吉日才进行的活动。一般上我们承诺在系统正式接纳订单的14个工作天内给顾客送上服务。

The worship service is an activity carried out on a specific auspicious date. Generally, we promise to fulfill the service within 14 working days after the system officially confirms the order.

为了营运效率，代拜活动并不是每一天的活动，一旦收到认购，我们将在下一个吉日进行代拜的仪式。当然，有些顾客想要在特别意义的日期进行代拜，您可以在认购追加项目中，付费选择您心仪的日期。

For the sake of operational efficiency, the worship event is not conducted everyday. Once the order is received, we will conduct the worship ceremony on the next auspicious date. However, you can choose a preferred date for an additional fee.

一旦成为会员，就可以免费登录并使用服务追踪页面，系统也会在完成服务后，传电邮通知您，让您轻松的知道代拜服务的进展。

Once you are a registered member, you can log in for free and use the service tracking page. The system will also notify you by email after the service has been completed. This will allow you to easily track the progress of the service.

当系统证实您已经完成线上付款的程序，您将受到系统发出的付款证明，并列明一组订单追踪编号方便您追踪有关的订单进展。

When the system confirms that you have completed the online payment process, you will receive a payment certificate from the system and a list of order tracking numbers to facilitate your order tracking progress.

当然不是。很多顾客是希望通过代拜服务，给家人朋友送上祝福，任何人都可以使用有关的代拜服务来表达关爱。

That is not necessary. Many hope to send blessings to their late family and friends through this service. Anyone can use it to express their love.

线上认购代拜服务是必须填写先人的地址的，如果您忘了，请翻查产品证书，或者联络相关的富贵授权代理，或者点击网页里的《联系》按键，在办公时间联络有关园区的客服中心，我们将尽力提供相关协助。

For online subscription of the representative worship service, you must provide the location of your ancestor’s tomb. However if you have forgotten this, please check the product certificate or contact the relevant authorised Nirvana agent or click the “Contact customer service” button on the website to contact the relevant memorial park during office hours. We will try our best to provide relevant assistance.

非常方便，线上认购代拜服务计划可以以信用卡/ 线上银行转账/ 电子钱包的方式付款。(分阶段提升服务的便利当中）

The online subscription service can be paid through credit card, online bank transfer and electronic wallet at your convenience。 The payment facility is in the process of upgrading from time to time.

重要资讯：在付款过程或完成付款的时候，切记不要直接关闭有关页面，请等候系统自动返回富贵网站以完成该付款过程。

Important note: During and after payment, do not close the browser, kindly wait to be redirected back to the Nirvana webpage to ensure completion of the payment process.

我们部分园区有提供代拜直播的服务，您可以在升级选项中选择有关服务，我们的客服人员将和您协调当天直播的时间与细节。

至于一些地点的网络信号不稳定，非常可惜，我们暂时未能提供相关的服务。

Some of our memorial parks provide live-streaming services during the representative worship service. You can select the relevant service in the upgrade options and our customer service staff will coordinate with you on the time and details of the live-stream on that day.

However due to unstable network signals in some locations, we regret to say that we are currently unable to provide this related service.

非常抱歉，在完成付款程序后，系统设置并不允许任何订单的取消。所以在完成付款之前，请检查并确认所有填写的资料准确无误。

Sorry, upon completing the payment process, the system settings do not allow any cancellation. Therefore, please check and confirm that all provided information are correct before completing payment.

非常抱歉，系统设置的订购时间必须是至少三天前订购以方便有关的采购及行政工作。祭祖是非常慎重的仪式，所以请您提早预约。

Sorry, the booking time set by the system is at least 3 days in advance to facilitate preparation and administrative purposes. Ancestor worship is a very delicate ceremony, so please make an appointment in advance.

感谢您的意见回馈，请在追踪订单页面给代拜服务打分，并写下您宝贵的建设性意见。您的建议将使我们的服务更完善。

Thank you for your feedback. Please rate the service on the order tracking page and record your valuable feedback. Your suggestions will help us improve on the service.

不管什么宗教信仰，代拜是一个传达家人朋友温暖关爱的一个行为，一个对先人表达尊敬的仪式，没有什么所谓的忌讳可言。

Regardless of religious beliefs, representational worship is an act of conveying the warmth and love of family and friends, a ceremony to show respect for one’s ancestors. There is no so-called taboo.

顾客可以在追加服务项目中选择直播服务，让家人们可以透过网路参与代拜服务。但此直播服务只限特定的山庄。

Customer can choose Live broadcast service to enable the family members to participate online via live broadcast of the memorial dedication service. The service only applicable for selected memorial parks.

为了圆满顾客的孝心，除了葬在富贵山庄的先人，代拜服务也开放给葬在国外或国内其他义山或山庄的先人。此服务只限特定山庄。

Yes, other than ancestors resting in Nirvana, the representational worship is applicable for ancestors resting at overseas, local cemeteries or other memorial parks. This service is only available at selected Nirvana Memorial Parks.

顾客可以在代拜服务后到My Acc查阅代拜的照片，系统一般上只储存30天，系统有权删除逾期的照片存档。

Customer can check for the photo on the representational worship in My Acc, the system will keep the photo for 30 days, and reserve the right to delete them after 30 days.

很少发生，此信息显示预购量已达系统预设上限，顾客可以迟些或隔天再尝试预定。

It seldom happens. It means the number of orders has reached the maximum order of the day in the system, customer can always try again later or the next day.

您看到的 PROMO CODE 是公司限时限量的优惠，如果您有收到最新的 Promo code，请输入以获得特别优惠。输入失效的Promo code 则将无法获得任何优惠。

The PROMO CODE column refers to the latest promotion by the company. If you have received Promo code, please key in here for special discount. Filling in of invalid promo code will not get any discount.